Misterel Experiential Relations Leadership - A different approach to customer leadership

Misterel believes that it offers game changing and world class services that can help their clients in the Telecommunication and Banking sectors to increase their performance and ease their market approach at the same time. This is done with the use of leading analytical resources to determine and develop target specific software and its integration into the overall infrastructure of the client organization.

Misterel is specialized in delivering turnkey solutions to enhance the Customer leadership approach proposition with state of the art loyalty and retention solutions.

To deliver such comprehensive systems and solutions, Misterel has partnered with companies that are leading edge within their respective fields. With this collective force acting behind every aspect of the operation, Misterel is able to propose a panel of expertise from Strategy design to action implementation including adequate tools which ultimately allows the increase of its clients performances.

Misterel delivers a full range of services from Market strategy to Global Solution Management, including a selection of potential state of the art technology tools.

Marketing Strategy (Market studies, Customer knowledge, marketing (acquisition, loyalty and retention), CRM and distribution, Communication (brand, social media, digital), concept development, business case...)

Operational marketing (program design, policies, procedures and processes)

Implementation(Marketing action plan, technical integration (IS platforms...), mobile applications, distribution innovations)

Impact & enhancement (reporting and performance analysis, campaign management and reporting, Events and communication, Loyalty & retention program enhancement, partner billing & collection, ...)

Global program management (Customer base, HR organization, full project management... )

Tools (Loyalty management systems, Services quality & performance, Mobile advertising platform, Customer experience technical platform...)

Loyalty & Retention program focus

An example of what Misterel could bring to a Telecom operator client would be:

Hands on experience in conceptualizing, designing, approving concept, business case, executing loyalty & retention programs.
State of the art Systems.
Innovative Mobile marketing platform.
Extensive customer experience knowledge.
Extra revenue streams (upsale, Cross sale).

Misterel specializes in services provision to international Telecom operators and international banks.

The experience of Misterel's founders and its partners allows us to deliver robust services to both sectors, understanding from the heart of their business clients and the essential elements to work on in order to improve their financial performance and market share (volume and value).

Misterel is focused on performance. As we strongly believe in our capacity to increase the performance of our clients, we propose a business model based on fixed and variable remuneration.

This model allows our clients to feel at ease by not having to pay very high 'man day' fees even before having any proof of program efficiency.

A nominal fixed fee is charged and the variable part is based on a 'risk sharing' percentage charge by Misterel based on the increase ARPU.

We firmly believe that the proof is in our services, and that should be demonstrated to our clients, by a risk sharing proposition. We are happy to show our confidence in our products and services, and unlike our competitors do not feel the need to charge the entire amount up front.

Misterel has selected partners among that are the best in their fields, and the collectively they provide THE state of the art turnkey solutions.

Our partners cover all the fields that could possibly be required to deliver efficient and performing products and services on very competitive market landscapes.